Terms of Service

Last updated: August 26, 2026

Please read these Terms carefully before using our games.

These Terms of Service ("Terms") govern your use of the mobile games, applications, websites, and related services (together, the "Services") published by Koi Games Oyun ve Yazılım Anonim Şirketi ("Koi Games", "we", "our", "us"), a company incorporated in Türkiye.

By downloading, installing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 16 years old, or older where the law of your country requires it, to use the Services. If you are under the age of majority in your country, you may use the Services only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use of the Services, including any purchases.

2. Licence to Use the Services

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Services on a device you own or control, for your own private, non-commercial entertainment.

This is a licence, not a sale. We reserve all rights not expressly granted.

3. Intellectual Property

The Services, including all game software, artwork, characters, audio, music, text, level design, trademarks, and other content, are owned by Koi Games or its licensors and are protected by intellectual property laws. You may not use our trademarks or content except as permitted by these Terms or applicable law.

If you send us feedback, ideas, or suggestions about the Services, you grant us a perpetual, worldwide, royalty-free right to use them without obligation or compensation to you.

4. Acceptable Use

You agree not to:

• Cheat, exploit bugs, or use bots, automation, modified clients, or unauthorised third-party software
• Reverse engineer, decompile, or disassemble the Services, except to the extent this restriction is prohibited by applicable law
• Interfere with, overload, or attempt to gain unauthorised access to our systems or those of our partners
• Sell, trade, or transfer your game progress or virtual items outside the Services
• Use the Services for any unlawful purpose or in breach of the rules of Apple or Google
• Circumvent, disable, or interfere with advertising or in-app purchase mechanisms

5. In-App Purchases and Virtual Items

Our games may offer in-app purchases, including consumable items, permanent unlocks, and virtual currency ("Virtual Items").

• All purchases are processed by Apple or Google. We do not receive or store your payment card details.
• Virtual Items are licensed to you for use within the game. You do not own them, and they have no monetary value outside the game.
• Virtual Items cannot be redeemed for cash, sold, transferred, or exchanged for anything of real-world value.
• We may change the price, availability, or in-game function of Virtual Items at any time.
• Virtual Items are tied to the game installation on your device. If you delete the game, change device, or lose access to your device, unused Virtual Items may be lost. Restore functionality, where available, applies only to permanent unlocks.
• If we discontinue a game, your licence to use its Virtual Items ends. We are not obliged to provide compensation or refunds for unused Virtual Items, except where required by law.

Refunds and your right of withdrawal

Refunds are handled by Apple and Google under their own policies, and requests should be made to them directly.

If you are a consumer in the European Union, the United Kingdom, or Türkiye, you may have a statutory right to withdraw from a purchase of digital content within 14 days. By making an in-app purchase and confirming that delivery begins immediately, you request immediate performance and acknowledge that you lose this right of withdrawal once the digital content has been delivered. Nothing in these Terms limits your mandatory statutory consumer rights.

6. Advertising

Our games are supported by advertising, including banner, interstitial, and rewarded video formats. We are not responsible for the content of third-party advertisements or for the products and services they promote. Where a game offers a paid option to remove advertising, its scope is described at the point of purchase.

7. Changes to the Services and Discontinuation

We may add, change, suspend, or remove features of the Services at any time. We may also discontinue a game entirely. Where reasonably practicable, we will give advance notice in the game or on our website before permanently discontinuing a game.

8. Suspension and Termination

We may suspend or terminate your access to the Services if you breach these Terms, in particular where you cheat, commit fraud, or abuse purchase or refund mechanisms. Where the breach is not serious, we will give notice and, where appropriate, an opportunity to correct it.

You may stop using the Services at any time by deleting the game from your device.

Sections 3, 5, 9, 10, 11, and 13 survive termination.

9. Disclaimer of Warranties

The Services are provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, these exclusions apply only to the extent permitted by law, and your mandatory statutory rights as a consumer are not affected.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or game progress arising from your use of or inability to use the Services.

To the maximum extent permitted by applicable law, our total liability arising out of or relating to the Services is limited to the greater of the amount you paid us through the Services in the twelve months before the event giving rise to the claim, or USD 50.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection law.

11. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict of law rules.

If you have a concern or dispute, please contact us first at support@koi.gs so that we can try to resolve it informally.

If you are a consumer resident in Türkiye, you may also apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court in your place of residence. If you are a consumer resident in the European Union, you benefit from the mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. EU consumers may also use the European Commission's Online Dispute Resolution platform.

12. Apple and Google

The following applies where you download a game from the Apple App Store:

• These Terms are between you and Koi Games only, not with Apple. Apple is not responsible for the Services or their content.
• Koi Games, not Apple, is solely responsible for providing maintenance and support for the Services.
• Koi Games, not Apple, is responsible for addressing any claims relating to the Services, including product liability claims, claims that the Services fail to conform to legal requirements, and claims under consumer protection or similar legislation.
• In the event of a third-party claim that the Services infringe intellectual property rights, Koi Games, not Apple, is responsible for the investigation, defence, settlement, and discharge of that claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• You represent that you are not located in a country subject to a United States government embargo or designated as a "terrorist supporting" country, and that you are not on any United States government list of prohibited or restricted parties.

Your use of the Services is also subject to the applicable terms of Apple or Google.

13. General

Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

No waiver. Our failure to enforce a right does not waive it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

Changes to these Terms. We may modify these Terms. Where a change is material, we will give notice in the game or on our website at least 30 days before it takes effect. Continued use after that date means you accept the revised Terms. If you do not agree, stop using the Services.

Language. These Terms are written in English. Any translation is provided for convenience, and the English text prevails in the event of a conflict, except where applicable consumer law provides otherwise.

Privacy. Our Privacy Policy explains how we handle your personal data and forms part of your agreement with us.

14. Support and Contact

For technical problems, gameplay issues, or purchase-related questions — including missing items, failed transactions, or restore problems — contact us at support@koi.gs. We aim to respond within 5 business days.

Koi Games Oyun ve Yazılım Anonim Şirketi
Fenerbahçe Mah. Bağdat Cad. No: 170 İç Kapı No: 8 Kadıköy/İstanbul 34726
support@koi.gs